Job Description
Key Responsibilities
Order Management
Track courier charges and verify shipping invoices for accuracy and compliance.
Generate and manage shipping labels across global platforms and courier partners.
Maintain up-to-date pricing records and ensure system accuracy.
Oversee the entire order lifecycle — from order confirmation to dispatch and delivery.
Update and manage internal trackers and dashboards for real-time visibility on order status.
Coordinate with the Procurement, Warehouse, and Sales teams to ensure smooth fulfillment.
Customer Support
Respond to customer inquiries regarding order status, delivery timelines, and shipping concerns.
Collaborate with other support team members to ensure timely resolution of issues.
Contribute to building a customer-centric support experience aligned with our global standards.
Qualifications & Skills
1–3 years of experience in eCommerce operations, logistics, or order management (preferred).
Strong organizational skills with a keen eye for detail.
Excellent written and verbal communication skills in English; knowledge of other languages is a plus.
Proficiency in using Excel/Google Sheets and familiarity with shipping platforms and CRMs.
Ability to manage multiple tasks and deadlines across different time zones.
A collaborative mindset with willingness to learn and adapt quickly.
Office Location: Viman Nagar Pune Maharashtra
Salary: ₹18,000 based on skill level. Includes a KPI component of ₹10,000 tied to attendance and performance.
Office Timings: 11:30 AM - 08: 30 PM (Mon - Fri)
JD Details: 