Customer Support Officer

Job Description

Job Title: Customer Support Officer

Location: Viman Nagar, Pune, Maharashtra

Salary: ₹18,000 – ₹28,000 per month (Based on skill level)

Office Timings: Monday – Friday, 11:30 AM – 08:30 PM

Key Responsibilities:

• Qualification: Graduate in a relevant field.
• Experience: Minimum of 1–3 years.
• Excellent English communication skills, both written and spoken.
• Strong email etiquette with the ability to write clear, concise, and professional emails.
• Effective problem-solving and managerial skills.

Experience and Skills Required:

• Update product specifications and ensure accuracy.
• Process documentation efficiently.
• Respond to technical-related emails from customers regarding transactions through the website.
• Address a variety of customer inquiries with a professional and customer-first approach.
• Write effective emails that lead to resolutions and customer satisfaction.
• Maintain attention to detail when corresponding with customers to uphold a professional company image.
• Coordinate with internal teams via written communication and calls.
• Demonstrate a flexible attitude with proven experience working in a team environment.
• Conduct regular health checks of multiple seller accounts to ensure compliance and efficiency.

JD Details: